How do I pay for my booking?

Once a property owner or manager has Accepted your booking request, you’ll usually need to pay a deposit to secure the booking.  The owner/manager will tell you the amount you need to pay and when payment is due.  If it’s only a short amount of time before your stay, you may be required to pay the full amount up front.  If your stay is further into the future, then you’ll likely need to pay a deposit, and then a balance payment closer to when your stay begins.

Getting booking, quotation and payment information

If the Owner/Manager uses Bookabach to manage their bookings (and most do) you’ll find all the information you need by logging into your Bookabach account and going to Bookings.  From here you can see what’s been quoted, when payments are due and what has already been paid.  You can also download a Booking Statement, which shows all this information and may include the owner’s/manager’s written Rental Terms, if they have been set up online.

If you log in and can’t find the above information, then ask the Owner/Manager to provide it to you through some other means (email).  We highly recommend you get a quotation and rental terms in writing before proceeding.

How to make a rental payment

Log in to your Bookabach account and go to Bookings.  Click the Make a Payment button on the booking.  This will take you through to a page where you can choose one of the following payment methods:

Credit Card Payment

This option is only shown if owner/manager supports online credit card payments through Bookabach, and is only available on New Zealand properties.

A 3% service fee applies for each credit card payment.

The money is held in the Bookabach Trust Account and not released to the owner/manager until after the stay has Completed.

Internet Banking Payment


This option provides secure payment instructions for internet banking to an owner’s/manager’s New Zealand bank account number that we know is correct (has been validated). 

If the bank account details aren’t showing, then the owner/manager hasn’t set them up with Bookabach.  Please contact the owner/manager for the payment instructions using contact details on the Bookings > More Info page.

If you don’t live in New Zealand and have a New Zealand bank account, you must ask the property owner/manager to provide you with the additional details to make an international bank transfer (eg bank Swift code, bank’s address etc).  Bank fees and exchange rates apply.

Bookabach Gift Voucher

Choose this option if you need to redeem a Bookabach Gift Voucher and enter the required details (eg voucher key).  The booking and voucher must be in the same name.


Still stuck?

If you've searched Help and can't find the answer to your question, we're here to help. Click here

Piwa perched