I’ve received negative feedback. What should I do?

Most people understand that there are two sides to any story - and feedback comments are “opinion pieces”.  In general provided you have a history of good transactions on Bookabach, a single piece of negative feedback should not significantly affect your ranking or ability to use Bookabach. 

We give you the right to respond to feedback and provide your side of the story - and we recommend that you use this opportunity to clearly state your point of view. To do this:

RENTERS:

1) Go to http://www.bookabach.co.nz and log in.
2) Click the down arrow after your name at the top of the page and click the Feedback link.
3) Use the Attach a response link below the feedback in question.
4) Enter your comments (maximum of 500 characters including spaces) and Save.

 

OWNERS/PROPERTY MANAGERS:

To respond to Guest Book comments:

1) Go to https://manage.bookabach.co.nz and log in.
2) Go to Listing > Guest book.
3) Click the “Attach a response” link under the relevant entry.
4) Enter your comments (maximum of 500 characters including spaces) and Save.

To respond to personal feedback comments:

1) Go to https://manage.bookabach.co.nz and log in.
2) Click the My Feedback link (in the top right-hand corner of the Dashboard page).
3) Use the Attach a response link below the relevant entry.
4) Enter your comments (maximum of 500 characters including spaces) and Save.


We strongly advise you not to retaliate by placing negative feedback on them - unless you have a genuine grievance with the way they have treated you.  Retaliating by placing negative feedback where it is not justified can reflect badly on your own listing.

Sorry, Bookabach will not intervene to "sanitise" feedback - please see this help article for our policy on editing feedback.


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