Should I use Book Now or Enquire?

The standard enquiry process

All properties accept enquiries, which are effectively a booking request.  When you make a booking request:

  • Your enquiry is sent to the owner/manager of the property.  They should respond in the time frame indicated on the listing.
  • Your enquiry does not prevent any other enquiries being lodged over the same dates.
  • The owner/manager Accepts (or Declines) your request and sends you payment instructions.
  • The owner/manager Confirms your booking once payment is received.

The standard enquiry process is the norm for the holiday rental industry, which is dominated by owner-managers who have day jobs and do this in their spare time.

The online booking process (Book Now)

Book Now is a stronger commitment to rent for you and the owner/manager.  Online bookable properties display the Book Now button.  When you make an online booking:

  • You will be provided with an instant quotation.  You can also opt-out of any optional extras (cleaning, linen etc.) at this point.
  • You review and accept the Rental Terms for this property as part of your enquiry.
  • The dates you’ve requested are held for a period of 24 hours.  Other enquiries over the same period are blocked.
  • The owner/manager Accepts (or Declines - rarely) your request and sends you payment instructions.
  • The owner/manager Confirms your booking once payment is received.

Not all properties accept online bookings, and owners/managers must qualify to use this feature.  Online bookings expire and show as DECLINED by system after 24 hours if they are not attended to.  You’ll be notified by email if this happens. Too many expired online bookings disqualify an owner/manager from using this feature.

 


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