We're in the process of upgrading Bookabach to a brand new HomeAway NZ platform. You can help us in this process by directing your enquiry to the appropriate channel. Find out more
How do I set up iCalendar feeds?
I’m using Online Payments. When will I receive my money?
What protections does Bookabach provide?
How do I set up and validate my bank account on Bookabach?
How do I update my email address?
How do I edit, update or change a booking?
If you've searched the online help articles, and you're still stuck, then give us a call on:
0800 24 44 48
Owners & Property Managers only please!
Operated Monday-Friday 9:00am to 4:30pm NZST. Please be logged-in when you call us.
What is the Bookabach Service Fee?
What protections does Bookabach provide?
I’ve made an enquiry but haven’t had a response. What do I do?
If your stay begins TODAY and you have been UNABLE TO GAIN ACCESS to the property you've BOOKED THROUGH BOOKABACH and have a booking number then call us on:
0800 24 44 49
Monday-Friday 9:00am to 4:30pm NZST - Closed on Public Holidays
0800 00 46 57
After hours support – 24 hours a day, 7 days a week.
Stranded Traveller Only!
