Online help

How to get help

We're in the process of upgrading Bookabach to a brand new HomeAway NZ platform. You can help us in this process by directing your enquiry to the appropriate channel. Find out more

Stranded Traveller Hotline

If your stay begins TODAY and you have been UNABLE TO GAIN ACCESS to the property you've BOOKED THROUGH BOOKABACH and have a booking number then call us on:

0800 24 44 49

Monday-Friday 9:00am to 4:30pm NZST - Closed on Public Holidays

0800 00 46 57

After hours support – 24 hours a day, 7 days a week.

Stranded Traveller Only!

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