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Categories: Manager articles Renter articles Technical problems Using the website FAQ

If you are having trouble logging in, first check to make sure you are using the correct email address.  If you have more than one email address, ensure you’re using the one you have registered with Bookabach and you’re typing it correctly.  Also, the log-in email address and password are case-sensitive, so enter them exactly as you registered them. 

If you have forgotten your password, you can have the website send you an email with a link to “reset” your password. You’ll find a “Forgotten password?” link on every log-in form.  If you re-set your password, choose something new and don’t enter something you’ve used with us before.

If you still can’t log in, please put in a support request instead of creating a new membership account.

If you KNOW that your details are correct then check the following:  We rely on “Cookies” - small pieces of information stored on your computer -  to keep track of your “session” on the website while you are logged in.  If your browser is set to block Cookies then you will not be able to log-in and establish your session. To fix this go to your browser settings:

Internet Explorer
Go to: Tools > Internet options > Security (or Privacy): Click “Default level”.  You may also need to add to your trusted sites

Go to: Tools > Privacy > Cookies: Ensure the “Accept cookies from sites” is checked. Then try registering/logging-in again.

Note that some corporate firewalls or browser acceleration software can affect cookie files.  Further information on this can be found on Google’s site: See Browser troubleshooting basics.

Account lock-out on Owner-Manager Website
After 10 log-in attempts on the Owner/Manager website your account will be locked for a period of 30 minutes.  We’ll send you an email to let you know how to unlock it - or you can wait 30 minutes.  This is to protect against automated hacking of accounts where an email address is known but a password is not.

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