Bookabach runs a holiday rental marketplace. We matchmake renters with property owners/managers. We don't own or manage the properties you see on the website, and we don’t get involved in the rental process itself.
If you're in communication with an owner/manager then please direct any follow-on queries to them in the first instance. You will find their contact info in My Bookabach > Bookings (provided your booking has not been declined). If you've made an enquiry and have not received a response please read this help article.
Otherwise, if you're stuck, or have a problem using the website we are here to help. Just lodge a support request with Customer Service. We're sorry, but we DO NOT provide phone support to renters.
If you're stuck and want us to talk you through things then lodge a support request with Customer Service, or call the hotline: 0800 24 44 48 (Owners/Managers only please)