Should you have a cancellation, please take time to cancel the entry on your website booking calendar. To do this please:
1) Go to https://manage.bookabach.co.nz and log in.
2) Click the Bookings tab.
3) Find the booking in question by using the search facility at the top of the page, or by clicking the down-arrow in the date-range box and selecting the relevant timeframe (eg “All future bookings”).
4) Either click the down arrow on the right-hand side of the “Open Booking” button and click the “Cancel booking” link, or open the booking and click the “Cancel Booking” button.
If you’re cancelling a Confirmed booking with funds held in Trust, a questionnaire will appear and you’ll be able to specify whether your cancellation policy will be applied to the booking and determine whether any money will be refunded to the renter’s credit card.
We do not charge Performance Plan success fees on stays that do not go ahead but you need to cancel the booking before the scheduled departure date. If you can’t cancel a Confirmed in-progress booking, please notify Bookabach before the scheduled departure date and we’ll do it for you. Please click the folllowing link to put in a support request.
If you didn’t cancel a Performance Plan booking before the scheduled departure date, we can cancel the success fee invoice for you, but charge a manual transaction fee to do this.
If you've searched Help and can't find the answer to your question, we're here to help. Click here