How do I cancel a booking? (owners/property managers)

Should you have a cancellation, please take time to cancel the entry on your website booking calendar.  To do:

1) Go to and log in.
2) Click on Bookings in the menu.
3) Find the booking in question by using the search facility at the top of the page, or by clicking the down-arrow in the date-range box and selecting the relevant timeframe (eg “All future bookings”).
4) Either click the down arrow on the right-hand side of the “Open Booking” button and click the “Cancel booking” link, or open the booking and click the “Cancel Booking” button. 

If you’re cancelling a Confirmed booking you’ll be prompted to apply your cancellation policy. This will automatically generate any cancellation charges, showing what needs to be be refunded to the traveller.  If a refund is due the booking will show a credit balance indicating money is owned to the traveller.

We do not charge commission fees on stays that do not go ahead but you need to cancel the booking before the scheduled departure date.  If you can’t cancel a Confirmed in-progress booking, please notify Customer Service before the scheduled departure date and we’ll do it for you.

If you are on a commission-based plan and didn’t cancel a booking before the scheduled departure date, we can cancel a commission invoice for you, but charge an admin fee of $15 to do this.


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